A recent winter storm was poor timing for my heat to go out. My neighborhood company couldn't help me for 11 days, and because I have pets I couldn't wait that long. I called Peterson and they assigned me a 2 hour time slot the following day, a Friday afternoon. As a single woman homeowner I fear for such mechanical emergencies, but was relieved when I was told upfront what the initial charge was to be. Technician Brandon put me at ease right away when he assessed the issue after just a few minutes. He instructed me on the basics of why my 24+ year old boiler wasn't producing heat, and proposed a sensible repair with a quote that would have my heat working in minutes. He had the part in his truck, and it did. He had concern about the age of the unit, however, and showed me 3 points of evidence that a serious long term fix is well overdue. He offered remedies for the interim and gave me confidence in that necessary future replacement.